Product Exchange Policy
If there is an error in shipping, manufacturer-caused damaged products, or shipping-caused damaged products, you may apply for a product exchange within 7 days after receiving the product. Please contacting us at [@LINE] and provide your order number. We reserve the right to change the conditions without prior notice.
Return Policy
Discounted products are non-returnable unless otherwise stated.
The product must be in its original condition, undamaged, and with the original packaging.
Return requests must be initiated within 7 days of receipt. Please contacting us at [@LINE] and provide your order number.
We reserve the right to change the conditions without prior notice.
To return a product, you must notify our customer service team via the contact form or by sending an email to the following address.
Alternatively, you can use this return form to return the product. Please note that any return fees will not be refunded if the product is returned without prior notification.
The following products are not within the scope of return:
- Products with opened original seals.
- Products returned outside the return period.
- Vaporizers or pipes that are not sealed upon delivery (for health and hygiene purposes).
- Partial returns of vaporizers require all components in the original packaging to be returned.
- Perishable items.
Return Steps
Please contacting us at [@LINE] and provide your order number. Our staff will contact you to collect the returned item. If you return the product without prior notification, we will not be able to refund any shipping costs incurred.
Refund Conditions
When an order is returned or canceled by the system, the refund is made according to the payment method. The refund begins after the returned item is received in the warehouse and passes the product quality approval.
Based on your original payment method, the refund will be processed as follows:
- Bank transfer - Bank transfer
- Credit card - Credit card
- Bitcoin - Bank transfer
- BitCanna - Bank transfer
Estimated refund times are as follows:
Credit/debit card: Within 30-45 business days after receiving the returned item and passing the approval.
