To ensure a safe online environment and data protection, we strictly adhere to legal requirements. In this privacy statement, we provide a detailed understanding of our data collection methods and purposes, security measures, retention periods, and contact information.
gushlabs.shop uses personal information provided by you while using our services, including but not limited to our website and mobile applications (collectively, the "Site"). Please read and understand this privacy policy before using our services. By accessing and/or ordering services from this Site, you agree and, when required, consent to the collection, use, and transfer of your information in accordance with this policy.
1、Personal information we collect
1.1 Account
Purchases can only be made if you have a personal account. As part of the buying and selling process, we collect the following personal information you provide to us when you create an account or purchase from our store:
• First and last name
• Billing and shipping address
• Phone number
• Gender
• IP address
• Email address
• Date of birth
This data is necessary to complete delivery. Additionally, when you browse our store, we automatically receive your computer's internet protocol (IP) address. Based on this information, we can optimize your online experience while protecting our online environment.
Purpose of data collection
We collect and store account-related data for the following purposes:
a. Fulfill our obligations arising from any contracts between you and us and provide you with information, products, and services you request from us.
b. Set up, manage, and contact you about your account and orders.
c. Conduct market research and analysis.
d. Verify your age and identity and identify and prevent fraud.
1.2 Newsletter
With your explicit permission, we may send you newsletters about our store, new products, and other updates. We send newsletters on the basis of explicit consent. We collect the following information in the context of newsletters:
• First name and last name
• Your gender
• Email address
Purpose of data collection
The collected data is used to personalize our emails, including your name and gender, to provide content targeted at a specific gender. You may withdraw your consent at any time using the link provided in the newsletter or the contact information provided in Section 2.
1.3 Customer Service
In order to provide appropriate support, our customer support staff may access information related to your account. Therefore, their support will be highly effective and enjoyable. The data provided in our contact form is processed by our CRM provider SuperOffice. We will only use your data to respond to your messages.
2、Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return, we imply that you consent to our collecting this information for that specific reason only.
If we require your personal information for a secondary reason, such as marketing, we will either directly ask you for your explicit consent, or provide you with an opportunity to decline.
2.1 How to withdraw consent?
If you change your mind after giving your consent, you may withdraw it at any time by contacting us at [@LINE], so that we can contact you to continue collecting, using, or disclosing your information.
3、Disclosure
We may disclose your personal information if required by law or if you violate our terms of service.
4、How long will we retain your data?
At gushlabs.shop, minimalism is crucial, and we will only retain your data for as long as necessary to fulfill the purposes set out in this policy. Different types of data have different retention periods, but we generally retain any personal data for a maximum of 10 years.
4.1 Account Information
Account-related data will remain valid as long as the customer has an account. Therefore, the data will be kept on record as long as the account exists. When our customers delete their accounts, the relevant data will be deleted within a reasonable period. Requests to check or correct stored personal data or delete accounts can be sent to [@LINE].
4.2 Newsletter
The newsletter agreement and related data will remain valid as long as our customers register for the newsletter. However, we conduct relevancy checks periodically (monthly). If customers do not respond to our requests, the registered customers (and their personal information) will be deleted. Additionally, our newsletter includes an opt-out function, which customers can use to withdraw their consent.
5、Cookie
A cookie is a small piece of information that can tell your computer about previous interactions with our website. These cookies are stored on your hard drive, not on our website. Basically, when you use our website, your computer shows us its cookies, telling our website whether or not you have used it before. This makes our website run faster and remember information related to your previous visits (such as your username), providing you with more convenience. At gushlabs.shop, we use two types of cookies: functional cookies and analytical cookies.
5.1 Functional cookies
Functional cookies are used to improve your online experience. These cookies, in particular, keep track of items placed in the shopping cart. The use of these cookies does not require prior consent.
5.2 Analytical cookies
Analytical cookies are used for market research and analysis. The data collected using these analytical cookies is anonymous, and therefore useless to others. The use of these cookies does not require prior consent.
6、Third-party services
Third-party services are necessary to complete transactions and execute our services. Generally, the third-party vendors we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand the manner in which these providers will handle your personal information.
In particular, certain providers may be located in or have facilities located in a different jurisdiction than you or us. Therefore, if you choose to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Network Analysis Service (Anonymous Data)
On this website, we have integrated a component for network analysis service (with anonymization function). Network analysis can be defined as the collection, gathering, and analysis of data about website visitor behavior. The network analysis service in particular collects data about where someone came from (the so-called referring URL), which subpages were visited or how often and for how long they were viewed. Website analysis is mainly used for website optimization and cost-benefit analysis of internet advertising.
Courier Service
To complete deliveries, we use a courier service. This courier service performs the transportation between our company and the consumer's address. To complete this logistics, the company needs access to information about the consumer's name and address.
Mailing Service
At gushlabs.shop, we use an external mail service provider to send newsletters. This provider can access limited account information (such as email address) related to opting-in.
Marketing Service
gushlabs.shop is supported by a company that specializes in marketing and communication activities. Their access to personal information is very limited and mostly anonymous.
Payment Service
At gushlabs.shop, we use an external payment service to complete transactions (such as credit card payments).
7、Security
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using Secure Socket Layer technology (SSL) and stored using AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional widely accepted industry standards. Account-related information is masked using a hashing method. This method transforms the information into a generated hash, making sensitive information secure and even invisible to us. Furthermore, our database is specially protected to prevent unauthorized access by only allowing access to approved IP addresses (e.g. at gushlabs.shop headquarters). Other attempts and addresses are always rejected.
In addition, data has been anonymized as much as possible, so it cannot be directly linked to specific consumers. However, with this data, we can conduct market research and analysis. Additionally, third-party stakeholders (e.g. mailing services) are screened, GDPR compliant, and provide processing agreements before we cooperate. At gushlabs.shop, employees are assigned different access rights. Specific rights only provide access to strictly necessary information for executing tasks.
Digital security measures may change and must meet high requirements to ensure the safety of online customers. Therefore, we have appointed a security manager at gushlabs.shop. Regular checks and improvements to security measures (when necessary) are part of this function.
8、How will we use the information collected from you?
You agree that gushlabs.shop may collect and use your personal information to process and deliver orders placed on the website as well as any other services provided through the website.
In particular, you expressly agree that gushlabs.shop may disclose your personal information to delivery personnel, including your name, email address, physical address, and phone number, who are employed by gushlabs.shop or by third parties providing delivery services to gushlabs.shop.
You agree that gushlabs.shop may use your personal information for advertising and direct marketing purposes to notify you of this website and the goods and services it provides, or other matters that it believes you may be interested in. gushlabs.shop may disclose your personal information to other members of gushlabs.shop or to third parties engaged by us to perform functions or provide products and services, such as processing payments, mailing, debt collection, research, statistical information, marketing, and direct or indirect advertising.
If you wish to unsubscribe from receiving direct marketing communications from gushlabs.shop or do not wish us to share your personal information with others, please send an email to [email protected] or follow the steps provided in each email you receive from us to unsubscribe and request that your personal information be removed from our mailing list.
We will make reasonable efforts to comply with your request within a reasonable time after receiving it. Please note that revoking any authorization for processing your personal information by third parties may result in us being unable to provide any services to you.
gushlabs.shop reserves the right to disclose your personal information if required or authorized by law, or if it believes it is necessary to protect the rights or property of gushlabs.shop or any third party or to avoid harm to anyone.
9、Access to Your Information
gushlabs.shop will make every reasonable effort to keep personal information it holds accurate, complete, current, relevant, and not misleading. If you would like to access the personal information that gushlabs.shop holds about you, please contact us. We will make reasonable efforts to provide you with a complete list of your personal information within a reasonable period of time after receiving your request. If you would like a copy of this information, please contacting us at [@LINE].
gushlabs.shop reserves the right to charge a symbolic fee for processing this request in accordance with local law. You may contact us to correct any inaccurate, incomplete, or outdated personal information or to request the deletion of your personal information. We will make reasonable efforts to correct or delete your personal information within a reasonable period of time after receiving your request.
Deleting your account on gushlabs.shop will not automatically delete your personal information. If you would like gushlabs.shop to delete all of your personal information at the same time as deleting your account, please follow the above steps. Please note that deleting your personal information from our database will result in us being unable to provide you with any services.
If applicable, any legal requirements for the retention of certain records of your personal information shall take precedence over any of your requests. We may ask you to prove your identity before providing you with a copy of your personal information.
10、Changes to the Privacy Policy
gushlabs.shop reserves the right to change all or any part of this Privacy Policy. Any changes to it will be notified on the website and, where appropriate, by email.
11、Other Websites
Our website may contain links to other websites. This Privacy Policy applies only to our website. Therefore, you should read the privacy policies of those other websites when using them.
12、Contact Information
We welcome all comments, inquiries, and requests related to your information, which should be sent to:
• LINE: [@LINE]
